ELAXCA TERMS & CONDITIONS
Last Modified: 8 April 2026
Document Version: 2.0
Effective Date: 8 April 2026
Applicable Regions: Global
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INTRODUCTION & INTERPRETATION
1.1 Definitions
In these Terms & Conditions (“Terms”), unless the context otherwise requires:
“Platform” means the ELAXCA e-commerce platform accessible via www.elaxca.com and associated mobile applications, websites, services, and features.
“ELAXCA”, “we”, “us”, “our” refers to ELAXCA Global Pte. Ltd., a company incorporated under the laws of Singapore, and its subsidiaries, affiliates, representatives, and authorized agents.
“User”, “you”, “your” refers to any individual, entity, or organization accessing or using the Platform, including but not limited to buyers, sellers, browsers, and registered account holders.
“Services” means all services provided through the Platform, including but not limited to: product listings, transaction facilitation, payment processing, logistics coordination, customer support, insurance protection, and buyer protection mechanisms.
“Seller” means verified third-party merchants, businesses, or individuals who list products for sale on the Platform.
“Buyer” means users who purchase products through the Platform.
“Order” means a legally binding agreement between a Buyer and Seller for the purchase of one or more products through the Platform.
“Transaction” means the complete process of order placement, payment processing, and fulfillment through the Platform.
“Content” means any text, images, videos, reviews, ratings, product descriptions, logos, trademarks, or other materials displayed on or transmitted through the Platform.
1.2 Agreement Structure
These Terms constitute a legally binding agreement between you and ELAXCA. By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by:
– These Terms & Conditions
– Our Privacy Policy
– Our Shipping & Delivery Policy
– Our Returns & Refunds Policy
– Our Cookie Policy
– Any additional terms applicable to specific services or features
1.3 Language of Agreement
The original and controlling version of these Terms is the English version. In case of discrepancies between the English version and any translated versions, the English version shall prevail.
1.4 Updates and Notifications
We may modify these Terms at any time. We will notify you of material changes by:
– Posting the updated Terms on this page with a new “Last Modified” date
– Sending email notifications to registered users (where required by law)
– Displaying prominent notices on the Platform
Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
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PLATFORM IDENTITY, LEGAL STATUS & GOVERNANCE
2.1 Corporate Identity
ELAXCA is a Singapore-headquartered global e-commerce platform operated by ELAXCA Global Pte. Ltd., a private limited company registered under the laws of Singapore.
Our mission is to deliver a safer, more transparent, and more reliable shopping experience for customers worldwide through technology, trust, and transparency.
2.2 Global Operations Structure
ELAXCA operates through a network of affiliated entities and authorized partners worldwide to provide:
– Regional Warehousing: Strategic distribution centers in Singapore, Malaysia, United States, United Kingdom, Germany, and other key markets
– Localized Services: Country-specific payment methods, tax calculations, and customer support
– Compliance Management: Adherence to local laws and regulations in all operational jurisdictions
2.3 Platform Model
ELAXCA operates as an independent e-commerce marketplace that connects verified third-party sellers with global customers. We function as an intermediary platform and do not:
– Manufacture, produce, or own products listed on the Platform (unless explicitly stated)
– Take title to products sold through the Platform
– Act as an agent for either Buyers or Sellers in commercial transactions
– Guarantee the quality, safety, legality, or authenticity of products
2.4 Independent Status Declaration
IMPORTANT DISCLAIMER: ELAXCA is an independent platform and is not operated by, owned by, controlled by, or officially affiliated with:
– Shopee or Sea Limited
– Lazada or Alibaba Group
– Amazon.com, Inc. or its affiliates
– eBay Inc.
– Any other third-party marketplace, e-commerce platform, or technology company
Any similarity in user interface, operational features, or service standards to other platforms is coincidental and does not imply affiliation, endorsement, or partnership.
2.5 Compliance Framework
ELAXCA maintains compliance with international standards including:
– Payment Security: PCI DSS Level 1 certification (Payment Card Industry Data Security Standard)
– Data Protection: GDPR (General Data Protection Regulation) for EU customers, PDPA (Personal Data Protection Act) for Singapore and Malaysia, and other applicable regional data protection laws
– Information Security: ISO/IEC 27001:2022 certification for information security management
– Quality Management: ISO 9001:2015 certification for quality management systems
– Regional Certifications: CE marking, FDA compliance, IMDA licensing, and other market-specific requirements
2.6 Regulatory Jurisdictions
ELAXCA’s operations are subject to multiple regulatory frameworks:
– Primary Jurisdiction: Laws of Singapore for corporate governance and platform operations
– Consumer Protection: Consumer protection laws of the user’s country of residence
– Cross-Border Transactions: United Nations Convention on Contracts for the International Sale of Goods (CISG) and Incoterms 2020
– Data Transfer: Standard Contractual Clauses (SCCs) and other approved data transfer mechanisms for international data flows
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USER ELIGIBILITY, REGISTRATION & ACCOUNT MANAGEMENT
3.1 Minimum Age Requirement
By using the Platform, you represent and warrant that:
– You are at least 18 years of age, OR
– You are between 13 and 17 years of age and have obtained explicit consent from your parent or legal guardian, who agrees to be bound by these Terms on your behalf
If you are a parent or guardian permitting a minor to use the Platform, you are fully responsible for:
– The minor’s compliance with these Terms
– All activities conducted through the minor’s account
– Any charges associated with the minor’s use of the Platform
3.2 Account Registration Requirements
To access certain features, you must register for an account by providing:
– Full legal name (as per government-issued identification)
– Valid email address
– Secure password
– Accurate shipping address(es)
– Phone number for verification and delivery coordination
– Country of residence and preferred currency
3.3 Account Security Responsibilities
You are solely responsible for:
– Maintaining the confidentiality of your account credentials
– All activities that occur under your account
– Immediately notifying ELAXCA of any unauthorized access or security breach
– Ensuring your contact information remains current and accurate
ELAXCA implements industry-standard security measures but cannot guarantee absolute security.
3.4 Account Suspension & Termination
ELAXCA reserves the right to suspend or terminate accounts for:
– Violation of these Terms
– Suspected fraudulent activity
– Multiple chargebacks or payment disputes
– Abuse of promotional offers or referral programs
– Posting illegal, offensive, or inappropriate content
– Creating multiple accounts to circumvent restrictions
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ORDERS, PAYMENTS & TRANSACTIONS
4.1 Order Acceptance
All orders placed on ELAXCA are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
– Product unavailability
– Errors in product or pricing information
– Suspected fraudulent activity
– Violation of these Terms
4.2 Payment Processing
Payments are processed through secure payment providers with the highest security standards:
– PCI DSS Level 1 compliant payment processing
– 256-bit SSL encryption for all transactions
– Stripe-certified payment gateway integration
– Important: ELAXCA does not store sensitive payment information
4.3 Pricing and Taxes
All prices are displayed in the selected currency and include applicable taxes unless otherwise stated. ELAXCA calculates and displays:
– Singapore GST (9%)
– Malaysia SST (6%)
– EU VAT (varies by country)
– US state sales tax (varies by state)
– Other regional taxes as applicable
4.4 Currency Conversion
For international transactions, currency conversion rates are provided by our payment processors and may include conversion fees. The final amount charged may vary slightly due to exchange rate fluctuations.
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BUYER PROTECTION & INSURANCE COVERAGE
5.1 Comprehensive Insurance Coverage
Every product purchased through ELAXCA is protected by our comprehensive insurance policy in partnership with Great Eastern Insurance. Coverage includes:
5.1.1 Damage & Loss Protection
– Damage during transit and handling
– Non-delivery or loss of goods
– Incorrect items received
5.1.2 Product Defect Protection
– Manufacturing defects discovered after delivery
– Items not as described
– Quality issues that render products unusable
5.1.3 Fraud Protection
– Fraudulent transactions (subject to investigation and verification)
– Unauthorized purchases
– Identity theft-related fraud
5.2 Claims Process
Step 1: Notification
– Report issue within 30 days of delivery
– Provide order details and supporting evidence (photos, videos, documentation)
Step 2: Assessment
– ELAXCA support team reviews the claim
– May request additional information or evidence
– Assessment typically completed within 3-5 business days
Step 3: Resolution
– Approved claims: Full refund or replacement
– Rejected claims: Explanation provided with reasoning
– Partial claims: Proportional compensation based on damage extent
Step 4: Insurance Processing
– Direct handling by Great Eastern Insurance for complex claims
– Dedicated claims support team available
– Typical processing time: 7-14 business days
5.3 Exclusions
Insurance coverage does not include:
– Normal wear and tear
– Damage caused by user negligence or misuse
– Items damaged after 30 days of delivery (unless manufacturing defect)
– Perishable goods beyond their shelf life
– Items prohibited by law or platform policies
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DELIVERY & LOGISTICS
6.1 Global Warehouse Network
ELAXCA operates strategic fulfillment centers worldwide:
6.1.1 Singapore Central Warehouse
– Location: 20 Jurong Port Road, Singapore 619110
– Coverage: Singapore, Malaysia, Southeast Asia
– Service: ELAXCA Express (12-48 hour delivery)
6.1.2 Kuala Lumpur Warehouse
– Location: Persiaran TRX, 55188 Kuala Lumpur
– Coverage: Malaysia, surrounding regions
– Service: ELAXCA Express (12-48 hour delivery)
6.1.3 Los Angeles Warehouse
– Location: 123 Commerce St, Los Angeles, CA 90021
– Coverage: Americas
– Service: Standard Delivery (2-7 business days)
6.1.4 London Warehouse
– Location: 45 Park Royal Road, London NW10 7LQ
– Coverage: Europe, UK
– Service: Standard Delivery (2-5 business days)
6.1.5 Frankfurt Warehouse
– Location: Am Hauptbahnhof 10, 60329 Frankfurt
– Coverage: Europe
– Service: Standard Delivery (2-5 business days)
6.2 Delivery Service Tiers
ELAXCA Express
– Regions: Singapore & Malaysia
– Delivery Time: 12-48 hours
– Features: Priority handling, real-time tracking, insurance coverage
ELAXCA Standard
– Regions: Americas & Europe
– Delivery Time: 2-7 business days
– Features: Standard handling, tracking updates, insurance coverage
6.3 Shipping Costs
Shipping costs are calculated based on:
– Package weight and dimensions
– Destination country
– Selected service tier
– Any special handling requirements
Free shipping may be offered for:
– Orders above a specified value
– Promotional periods
– Specific regions or product categories
6.4 Customs and Duties
For international shipments:
– ELAXCA prepares all necessary customs documentation
– Import duties and taxes are the responsibility of the recipient
– Estimated duties may be displayed at checkout (where available)
– Delays may occur due to customs clearance processes
6.5 Delivery Issues
If delivery issues occur:
– Contact support within 48 hours of expected delivery
– Provide tracking information and order details
– ELAXCA will coordinate with carriers to resolve
– Insurance claims may be filed for lost or significantly delayed packages
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CUSTOMER SUPPORT
7.1 Support Channels
Primary Contact Methods:
– Email: support@elaxca.com
– Insurance Claims: claims@elaxca.com
– Emergency Contact: +65 6123 4567 (for urgent order or delivery issues only)
Response Times:
– General inquiries: Within 24 hours
– Order-related issues: Within 12 hours
– Insurance claims: Initial response within 24 hours
– Emergency issues: Within 4 hours
7.2 Support Hours
– Monday-Friday: 9:00 AM – 6:00 PM (Singapore Time, GMT+8)
– Saturday: 10:00 AM – 2:00 PM (Singapore Time, GMT+8)
– Sunday and public holidays: Closed
7.3 Support Scope
Our support team assists with:
– Order status and tracking
– Payment issues
– Delivery problems
– Returns and refunds
– Insurance claims
– Account management
– Technical issues
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RETURNS & REFUNDS
8.1 Return Eligibility
Products may be returned within 30 days of delivery if:
– Item is defective or damaged
– Wrong item received
– Item not as described
– Change of mind (subject to restocking fees and conditions)
8.2 Return Process
Step 1: Request Authorization
– Contact support for return authorization
– Provide order details and reason for return
– Receive return instructions and RMA number
Step 2: Package and Ship
– Use original packaging when possible
– Include all accessories and documentation
– Ship to specified return address
– Obtain shipping proof and tracking
Step 3: Inspection and Processing
– Item inspected upon receipt (3-5 business days)
– Condition verified against return reason
– Refund or replacement processed
8.3 Refund Methods and Timing
Refund Methods:
– Original payment method (preferred)
– Store credit (optional)
– Bank transfer (for specific cases)
Processing Times:
– Credit card refunds: 5-10 business days
– Store credit: Instant upon approval
– Bank transfers: 7-14 business days
8.4 Restocking Fees
Restocking fees may apply for:
– Change of mind returns (10-20% of item value)
– Opened but undamaged items (5-15%)
– Missing accessories or packaging (variable)
No restocking fees for:
– Defective items
– Wrong items shipped
– Items not as described
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INTELLECTUAL PROPERTY
9.1 Platform Content
All platform content, trademarks, logos, certification marks, and systems are the property of ELAXCA unless otherwise stated.
9.2 User Content
By submitting content to the Platform, you grant ELAXCA a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the Platform.
9.3 Prohibited Use
Unauthorized use of ELAXCA’s intellectual property, including:
– Certification marks (PCI DSS, ISO 27001, etc.)
– Trust badges and security seals
– Brand logos and trademarks
– Platform design and interface elements
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LIMITATION OF LIABILITY
10.1 General Limitation
To the fullest extent permitted by law, ELAXCA shall not be liable for:
– Indirect, incidental, or consequential damages
– Loss of profits, revenue, or data
– Business interruption or loss of business opportunity
– Emotional distress or inconvenience
10.2 Maximum Liability
ELAXCA’s maximum liability, where applicable and not covered by insurance, shall not exceed the value of the affected transaction.
10.3 Insurance Coverage
For damages covered by our insurance policy, claims are subject to:
– Insurance policy terms and conditions
– Claim verification requirements
– Maximum coverage limits
– Deductibles and exclusions
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GOVERNING LAW & DISPUTE RESOLUTION
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore.
11.2 Dispute Resolution
Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts, without prejudice to consumers’ rights under the laws of their country of residence.
11.3 International Considerations
– For European customers: Consumer protection laws of their country of residence apply
– For cross-border transactions: CISG and Incoterms 2020 may apply
– For data protection matters: GDPR, PDPA, and other applicable regional privacy laws apply
11.4 Mediation
Before resorting to legal action, parties agree to attempt mediation through:
– Singapore Mediation Centre
– Or other mutually agreed mediation service
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GENERAL PROVISIONS
12.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12.2 Force Majeure
ELAXCA shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including:
– Natural disasters
– Government actions
– Telecommunications failures
– Labor disputes
– Supply chain disruptions
12.3 Assignment
You may not assign or transfer any rights or obligations under these Terms without ELAXCA’s prior written consent. ELAXCA may assign these Terms to any affiliate or successor entity.
12.4 Entire Agreement
These Terms, together with any referenced policies, constitute the entire agreement between you and ELAXCA regarding the Platform.
12.5 Waiver
No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of ELAXCA.
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CONTACT INFORMATION
ELAXCA – Global Customer Support & Compliance Team
– General Support: support@elaxca.com
– Insurance Claims: claims@elaxca.com
– Legal Inquiries: legal@elaxca.com
– Emergency Contact: +65 6123 4567 (for urgent matters only)
Business Address:
ELAXCA Global Pte. Ltd.
[Insert Registered Address]
Singapore
Document Version: 2.0
Last Updated: 8 April 2026
Applicable Regions: Global
Update Contact: legal@elaxca.com
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ELAXCA reserves the right to periodically update these policies to reflect changes in our services, legal requirements, or industry standards. Customers will be notified of significant changes through appropriate channels.