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ELAXCA – A Fully Insured Global Shopping Platform

Founded in Singapore in 2023, ELAXCA is a premier global marketplace offering every customer comprehensive insurance protection with Great Eastern Insurance. We guarantee that every product purchased is fully insured against damage, defects, and delivery issues, providing true risk-free shopping worldwide.

Our platform combines PCI DSS Level 1 payment security, 256-bit SSL encryption, and Stripe-certified payment processing with industry-leading insurance coverage. Your payment information is never stored on our servers, ensuring maximum data protection in compliance with GDPR, PDPA, and ISO 27001 international standards.

Complete Insurance Coverage on Every Product

🛡️ Great Eastern Insurance Protection

Since 2023, ELAXCA has partnered with Great Eastern Insurance, one of Asia's largest and most respected insurers, to provide comprehensive coverage for all products sold on our platform.

Insurance Coverage Includes:

  • ✓ Damage during shipping and handling – Full repair or replacement coverage
  • ✓ Manufacturing defects discovered after delivery – Up to 30 days post-delivery
  • ✓ Non-delivery or lost shipments – 100% refund or reshipment
  • ✓ Incorrect items received – Free return and correct item delivery
  • ✓ Fraudulent transactions – Full reimbursement after investigation

Simple 4-Step Insurance Claims Process

1

Report Issue

Contact our claims team within 14 days of delivery with photos/video evidence via email or phone.

2

Quick Assessment

Our dedicated claims team reviews your case within 48 hours during business days.

3

Resolution Options

We offer replacement, repair, or full refund based on the specific situation.

4

Insurance Payout

If approved, Great Eastern processes the insurance payout within 7-10 business days.

Fast Global Delivery with Predictable Timelines

Every order on ELAXCA is shipped from the nearest warehouse to your location using our global warehousing network:

Delivery Service Tiers:

🚀 ELAXCA Express

12-48 hour delivery within Singapore & Malaysia • Priority processing • Weekend delivery available

🌍 Standard Global

2-7 business days to Europe & Americas • Full customs support • Duties & taxes prepaid

Claims & Insurance Support

Our dedicated claims team is available to assist with any insurance-related inquiries or claims filing. All insurance coverage is automatically included with every purchase at no additional cost to you.

Need to File an Insurance Claim?

Our dedicated claims support team is here to assist you 24/7.

Business Hours: Mon-Fri 9am-6pm SGT | Sat 10am-2pm SGT

Trust & Performance Metrics

🏢 Founded in 2023 ｜ 📦 500,000+ Insured Orders Delivered ｜ 💰 Total Sales Over SGD100,000,000 ｜ 🌍 Supporting 200+ Global Businesses

🛡️ Insurance Claims Success Rate: 98% ｜ ⏱️ Average Claims Processing: 3.2 days